48,460
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Difference between revisions of "Quality"
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#Understanding the causes of failures/adverse events in the context of the processes. | #Understanding the causes of failures/adverse events in the context of the processes. | ||
#Continually doing all of the above with the aim of improving outcomes - continuous quality improvement. | #Continually doing all of the above with the aim of improving outcomes - continuous quality improvement. | ||
=System documentation and description= | |||
Quality Management Program-Laboratory Services (QMP-LS) defines a hierarchy of documentation:<ref name=qmpls_org>URL: [http://www.qmpls.org/LaboratoryAccreditation/OLAActivitiesEducationalTools/OLAPresentations/tabid/111/id/11/Default.aspx) http://www.qmpls.org/LaboratoryAccreditation/OLAActivitiesEducationalTools/OLAPresentations/tabid/111/id/11/Default.aspx)]. Accessed on: 18 April 2012.</ref> | |||
*Policy. | |||
*Process | |||
*Procedures. | |||
===Policy=== | |||
*High level document | |||
*Describes rationale for processes, defines goals/objectives - includes parameters that can be measured. | |||
===Process=== | |||
*Intermediate level document. | |||
*Defines input and outputs, outlines the steps taken to achieve an objective - should ''not'' be overly detailed. | |||
===Procedure=== | |||
*Low level document. | |||
*Detailed line-by-line instructions - description of the workflow. | |||
=Analysis= | =Analysis= | ||